Ordering from Boston Pewter Company
To place an order at this time you must contact us by phone. You may e-mail us at
customerservice@bostonpewtercompany.com to get a total for your order, then call to charge or mail a check.

Hours of Operation
M-Sat. 10am-7pm EST
Sun. 12pm-6pm EST

Order Fulfillment
Most items are in stock and typically sent in two business days from the day order
is placed. Please call for holiday availability. Out of stock items have a typical
turnaround of two weeks.

Shipping
Shipping charges are quoted at time of order. They are determined by weight,
distance and method of shipment.  Once your order is placed we will quote your
shipping charge.

Shipping Methods
Our standard method of shipping is UPS Ground.

UPS Ground: 5 business day delivery from day shipped; No weekend delivery;
No P.O. Boxes.

UPS 2-Day Air: 2 business day delivery from day shipped; No weekend delivery;
No P.O. Boxes.

UPS Next Day Air: 1 business day delivery from day shipped; No weekend delivery;
No P.O. Boxes.

International and FPO/APO orders are sent by Air Parcel Post.

Satisfaction Guaranteed
All items purchased are guaranteed to be free of defects. Should you receive an item that is defective of not to your satisfaction, we will gladly accept the return. Please return the item in original packing and condition within 30 days. We cannot accept returns of items that have been used.  Please inspect item before using to ensure that it is free of defects. We are not able to refund initial shipping charges or return shipping charges incurred by you unless item is defective or return is a result of an error on our part.

Damaged Items
Please notify us immediately upon receipt of the order. Please do not handle damaged item. Please keep damaged contents on original shipping box as we may have you return the item to us. We will either send a replacement to you at no charge or issue a refund.

Returning an Item
Call either store location at 617-267-1776, 617-523-1776 or click here to e-mail us at: info@bostonpewtercompany.com to notify us of a return.

Returns are processed in the same form as original payment used for purchase within 1-14 business days upon receiving the return.  We can only refund initial shipping charges or return shipping charges incurred by you if the item is defective or return is a result of an error on out part. 

Limit of Liability
All items shipped by us are inspected for damage before shipment to you. Occasionally damage occurs during transit and Boston Pewter Company cannot be held liable or responsible in any way for loss or injury associated with or directly from the use or possession of the items that  we sell. Upon receipt of the items, purchaser and/or user assumes completely and indisputably all responsibility for damage or injuries of any kind associated in any way with items sold by Boston Pewter Company. Should the purchaser and/or user not agree to this policy, he or she must notify Boston Pewter Company immediately upon receipt of order to arrange for return of all items.